What are Scenarios?
Scenarios paint the context of use of a product, service or system, extracting context-specific needs.
Scenarios are used to extract and understand needs that arise specifically to the context of use of the product, service or system (PSS). Users are to react to predetermined scenarios. Reactions are observed to discover latent needs.
Pens, Cards, Markers
Method Card Reference
include extreme use cases that may evoke critical latent needs
describe the "Who", "How" and "Where"
Prepare & Present
Scenario cards or prompts to users while they are engaged with the product, service or system (PSS)
users' reactions and decisions, extracting latent needs, insights and foresights
Keep scenarios realistic
Make sure the user should have experienced the scenario or a very similar one
Ask explicitly about a specifically negative situation, and specifically positive situation
This video gives you a walk-through on how to do a Scenario, through a worked example of a Autonomous Vehicle Design Challenge.
Here are examples of scenarios capturing and extracting latent needs, insights and foresights.
Camburn, Bradley A., Jan M. Auernhammer, Karen Hui En Sng, Paul J. Mignone, Ryan M. Arlitt, K. Blake Perez, Zack Huang, Subarna Basnet, Lucienne T. Blessing, and Kristin L. Wood. "Design Innovation: A Study of Integrated Practice." In ASME 2017 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference (IDETC), pp. V007T06A031-V007T06A031. American Society of Mechanical Engineers, 2017.
Teo, K., Wee, Y., Swee, A., Altybayeva, A., Gopal, M., Kamiso, N., Foo, D., Lauff, C., Wood, K.L., “Design Innovation (DI) Learning Modules,” SUTD-MIT International Design Centre (IDC), SUTD, Singapore, idc.sutd.edu.sg, 2018.